The Oakleaf

We're all in this Together

Posted by John McKenna, President & CEO on Mar 20, 2020 5:51:34 PM

Hi, I’m John McKenna, President and CEO with Tompkins Bank of Castile.

Since 1869, Tompkins Bank of Castile has been serving our customers and our communities through economic vitality, economic hardships, and everything in-between.

We are all aware that the Coronavirus has thrown shock waves into our community, and knowing how to navigate through these challenging times can be difficult. But we will get through this – together.

I want you to know Tompkins Bank of Castile is one of many organizations that are here for you and our community. As an essential business, we remain open with proper precautions being taken to ensure the safety of our employees and customers. Many Chambers of Commerce are providing guidance and resources; businesses are banding together to brainstorm ideas; and here at Tompkins, to assist current customers with unexpected financial burdens faced during these challenging time, we’ve implemented a temporary loan assistance program for our customers. This program offers 60 day loan payment deferment for all commercial loans and a 90 day loan payment deferment for all consumer loans. More information on this program can be found on our website, and you can also contact our Customer Care Center at 1-877-243-8030 for more information.

To further help you navigate these challenging times, we have also put together a few resources that contain great ideas/tips for your business:

Some of our favorite tips for businesses are:

  • Shift your sales strategy online where you can
  • Encourage your followers to purchase gift cards to use at a later date
  • Know your numbers better than you ever have. Work with your vendors, partners and local officials to help you plan for the long term

This crisis will end and we will have work to do to rebuild our community and our businesses. And you can count on your Tompkins Bank of Castile family to be right there with you helping to rebuild. For the most current information on the actions we’re taking, please visit our website:

150 years is long time; and history has taught us that, through the strength of community and unity, we can get through all forms of hardships.

You and the community are at the core of all we do, and we are in this, together. Stay safe.


John McKenna

President & CEO

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